Interpersonal Skills – Training Solutions Newfoundland & Labrador

·       Understand the difference between hearing and listening
·       Know some ways to improve the verbal skills of asking questions and communicating with power.
·       Understand what non-verbal communication is and how it can enhance interpersonal relationships.
·       Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
·       Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
·       Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
·       Understand how the use of facts and emotions can help bring people to your side. 
·       Identify ways of sharing one’s opinions constructively.
·       Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
·       Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.