Skip to content

Quality Customer Service

Course Duration: 1 day

Each and every one of us serves customers, whether we realize it or not. Maybe you are on the frontlines of an organization, serving the people who buy your products. Perhaps you are an accountant, serving the employees by producing their pay checks and keeping the organization running. Or maybe you are a company owner, serving your staff and your customers.

Each and every one of us serves customers. This workshop will look at all types of customers, how we can serve them better and improve ourselves in the process. 

By the end of the course you will learn how to:

•       State what customer service means in relation to all your customers, both internal and external 
•       Recognize how your attitude affects customer service 
•       Identify your customers’ needs 
•       Use outstanding customer service to generate return business 
•       Build good will through in-person customer service 
•       Provide outstanding customer service over the phone 
•       Connect with customers through online tools 
•       Deal with difficult customers 

Back To Top